Mercure Ballarat Hotel

Located in the historic goldfields region of Victoria, Australia, Mercure Ballarat Hotel & Convention Centre is part of the globally recognised Accor group and a leading destination for conferences, corporate events, and leisure stays. Known for its expansive event spaces, landscaped gardens, and commitment to delivering high quality guest experiences, the hotel caters to a wide range of clients, from large scale conferences to more intimate gatherings.

As a busy conferencing and events venue, the team at Mercure Ballarat manages a high volume of enquiries, each requiring timely and tailored responses. Before implementing Proposales, much of this process was handled manually.

“We had to download, edit, and send PDF contracts back and forth, which not only took time but also created room for delays and version confusion,” explains Daryl Evasco, Conferencing & Events. “Our response time to clients wasn’t as fast as we wanted it to be, especially when juggling multiple enquiries. It sometimes felt like we were spending more time on admin than actually connecting with our clients.”

The team introduced Proposales at the end of 2025, alongside leveraging its Opera connectivity, to better streamline their processes and improve efficiency.

This manual approach made it difficult to maintain efficiency at scale and limited the team’s ability to respond quickly, which is a critical factor in securing event business.

After introducing Proposales, the team saw an immediate improvement in both speed and workflow efficiency.

“The biggest improvement has definitely been the speed of our responses,” says Daryl. “Everything is now much more streamlined and centralised, which allows us to send proposals out quickly and efficiently. Instead of going back and forth with attachments, we can respond almost instantly.”

Today, the team is able to send a proposal in less than one minute in most cases, a significant shift from their previous manual process.

In addition, the team has started using features such as background video within their proposals, helping them create a more visual and engaging experience that better reflects the quality of their venue.

By centralising proposal creation and communication, and integrating with Opera, Mercure Ballarat has been able to manage multiple enquiries with greater ease, reduce administrative workload, and focus more on delivering exceptional client experiences.

Daryl describes Proposales as “a game changer when it comes to managing proposals and client communication.”

“It simplifies what used to be a time consuming and manual process into something seamless and easy to manage. The platform is intuitive, professional, and designed to help you respond faster while presenting your proposals in a much more polished and engaging way. It not only improves internal efficiency but also elevates how clients perceive your business.”

One of the most impactful changes has been the improved client journey. With interactive, easy to review proposals, clients can quickly access all the information they need and confirm bookings without friction.

“My favourite thing is definitely how easy it is for clients to review and accept proposals,” Daryl adds. “The whole process is smooth and straightforward. It saves time for both sides and creates a much better overall experience.”

By adopting Proposales, Mercure Ballarat Hotel & Convention Centre has transformed its proposal process, moving from manual, time intensive workflows to a faster, more streamlined, and client focused approach.

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