Transform your hotel's proposal process with the Proposales and OPERA Cloud Integration
Efficiency and agility are paramount for every hotelier as they must respond swiftly to RFPs (Request for Proposals) while keeping their inventory up-to-date. This is where the partnership between Proposales, a modern proposal software, and the renowned OPERA Cloud Property Management System (PMS) and OPERA Sales and Event Management (OSEM) comes into play. This integration holds the promise of revolutionizing your proposal management, making it more streamlined, faster, and highly efficient.
Combining the best of both worlds
The integration between Proposales and OPERA Cloud brings together the strengths of both platforms. It seamlessly marries the booking information and inventory management capabilities of OPERA Cloud with Proposales modern proposal format. This dynamic combination empowers you to create visually stunning, mobile-friendly proposals using the rich booking data stored in OPERA Cloud. All the accommodation and function space inventory from OPERA Cloud and OPERA Sales and Event Management (OSEM) is now at your fingertips within Proposales.
Efficient proposal management: How it works
The integration of Proposales with OPERA Cloud is a sophisticated and user-friendly solution that streamlines the proposal management process. Let's delve deeper into how it works to provide a clear understanding of its operation.
1. Automated block creation: The process begins with the automatic creation of a block in OPERA Cloud when a new proposal is created by the sales team. This block serves as a reservation, setting aside the requested inventory as 'INQ' (inquiry) or 'TEN' (tentative) in the system.
2. Live availability: Next, add all the necessary inventory and products to your proposal, while seeing the availability directly in Proposales
3. Sending: Sending the proposal to the recipient is a breeze, as all contacts from OPERA Cloud are searchable from within Proposales, so that you in a snap can add a recipient. That contact will be attached to the block in OPERA Cloud.
4. E-signature: And once the proposal is accepted, the block in OPERA Cloud is instantly updated to 'DEF', signifying a confirmed booking and further streamlining hotel operations.
Why hoteliers love this integration
Hoteliers have enthusiastically welcomed the smooth integration of Proposales and OPERA Cloud, and it is evident why:
- Respond faster: Get your proposals out the door more quickly, increasing your chances of securing bookings.
- Improved tracking of follow-ups: Track when recipients view your proposals and follow up at just the right moment to improve your conversion rates.
- Enable a smoother customer experience: Expedite the acceptance process with e-signatures, creating a smoother experience for your guests and minimizing paperwork.
- Gain valuable insights: The system offers invaluable insights into the sales process, enabling hoteliers to make data-driven decisions. They can also track when recipients view their proposals, facilitating timely follow-ups.
Key features of the Proposales and OPERA Cloud integration
One of the standout features of this integration is its ability to create a tentative block in your OPERA system as soon as you send a proposal. This block acts as a reservation, ensuring that the requested inventory is set aside for the potential booking. When the proposal is e-signed, the block in OPERA Sales and Event Management (OSEM) is automatically updated to 'DEF' (definite booking). This streamlines the conversion process from inquiry to confirmed booking. Furthermore, should a proposal be rejected or expire, the tentative inventory is promptly released, making it available for other potential bookings. There are also several other key features that stand out in this integration, making it a powerful tool for hoteliers:
- Two-way integration: This feature ensures that your proposal process is seamlessly connected with OPERA Cloud, allowing for real-time updates and a unified workflow.
- Live availability: Access to real-time information regarding accommodation and function space availability is indispensable for ensuring accurate proposals.
- Automation: Automate the transition from tentative to definite bookings, saving time and reducing the risk of human error in this critical process.
Frequently asked questions about the Proposales and OPERA Cloud integration
Understanding the intricacies of an integration can often spark questions, and for hoteliers looking to make the most of the Proposales and OPERA Cloud integration, these questions are pivotal. Let's explore some common questions that hoteliers might have about this integration:
1. What packages can we pull in?
Any package created in OSEM can be seamlessly included in your proposals, from catering packages to accommodation and conference packages.
2. Can I edit a proposal after it has been sent and add new content to it?
Yes, you can. Any edit that you do in Proposals will update the Block in OPERA.
3. Can I set/override the pricing from within Proposales?
You are able to set custom pricing for accommodation and function spaces directly in Proposales. They will end up with the rate code “CUSTOM” inside OPERA Cloud. This also works with Proposales popular discounting feature that can showcase an original price and what price you are offering the client.
4. Can I fetch the pricing from OPERA Cloud/OSEM?
To have pricing flexibility for function spaces or events, ensure that they have a custom rate code attached to them.
5. Can I include optional products in my proposal?
Yes, you can decide to have optional items in the proposal. They will be included in the block, and when the proposal is e-signed it will either keep or remove those items.
In conclusion, the two-way connectivity between Proposales and OPERA Cloud and OPERA Sales and Event Management, is a transformative solution for hoteliers. Responding to RFPs faster, keeping inventory up-to-date, and providing an enhanced guest experience are now more attainable than ever. As the hospitality industry continues to evolve, embracing innovative solutions like this integration is essential to stay competitive and meet the needs of today's travelers.
You want to learn more about this connectivity and see for yourself how it could work at your hotel? Sign up for a free consultation today with one of our team members.