Corinthia Hotels

Corinthia Hotels is known worldwide for its elegance, timeless design, and impeccable service. From Lisbon to Budapest to St. Petersburg, each property blends modern luxury with a strong sense of place. At the heart of the collection stands Corinthia London, a flagship five-star hotel just steps from Trafalgar Square and the River Thames. With its world-class spa, Michelin-starred dining, and reputation for hosting discerning guests and high-profile events, Corinthia London sets the standard for sophistication in the capital.

3x faster response time

Behind the scenes, however, the sales team faced a challenge familiar to many hotels: proposals and contracts were still being handled through Word documents and PDFs. While functional, they didn’t capture the polished, refined brand experience Corinthia wanted to deliver to clients.

The main change we’ve seen from Proposales has been the response time. Something that would normally have taken us half an hour now just takes 5–10 minutes.
_{Joe Broughton, Assistant Director of Events & Groups}

That’s where Proposales, seamlessly connected with OPERA Cloud PMS, came in. By introducing Proposales, Corinthia London transformed its sales workflow. Instead of spending 30 minutes building a proposal, the team now completes the process in just 5–10 minutes. Interactive, beautifully branded proposals align perfectly with Corinthia’s identity, ensuring that every touchpoint — from first enquiry to signed agreement — reflects the hotel’s dedication to excellence.

Two-way integration with OPERA Cloud

“The two-way integration with OPERA Cloud was really important to us,” says Joe Broughton from Corinthia London. “It works smoothly and what we really like is that it’s not just faster; the follow-up system and automated reminders allow us to be far more strategic, and we can clearly see when a client has opened a proposal and how many times.

For guests, the difference is striking. Instead of receiving static attachments, they experience a modern, engaging digital journey. The proposals are not only visually refined, but also demonstrate Corinthia’s key differentiators, ensuring every event or group booking feels as extraordinary as the hotel itself.

As Joe puts it, “Proposales enables us to take the guest experience from ordinary to extraordinary. It’s really helped us modernise our sales process and how we handle enquiries. For any hotel group looking to enhance their guest experience, it’s definitely a tool I’d recommend.”

Elevating the Sales Journey with Proposales & OPERA Cloud

By connecting Proposales with OPERA Cloud PMS, Corinthia London has redefined its sales process — achieving greater efficiency, deeper client engagement, and a more seamless guest journey, all while staying true to the spirit of your property's soul and brand.

Read more about the how Proposales works together with OPERA Cloud