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Sofitel London St James

Sofitel London St James

Sofitel London St James increases efficiency as activity bounces back to pre-pandemic levels

Success Story

Proposales has been saving us a lot of hours handling inquiries. It can now take our team only 1 minute to send a beautiful proposal to our guests.

Sephora Haik
Group & Events Sales Manager

About Sofitel London St James

Sofitel London St James is a five-star hotel located in a prime West End location. The Sofitel brand is part of Accor and the London St James location is one of their flagship hotels.

Traditional British design mixes with modern French elegance across the 183 bedrooms that come suitably well equipped for business and leisure guests alike. The hotel features an all-day dining restaurant, Wild Honey St James, with a private dining room for up to 16 guests, the St James Bar, and a cosy Rose Lounge ideal for afternoon tea. With 12 versatile function spaces and an award-winning luxury spa, Sofitel London St James is the perfect destination in the heart of London.

Why was a solution needed?

At the end of 2021, requests for proposals for Sofitel London St James were already returning to 2019 levels. However, due to the pandemic and it’s common challenges of the hospitality industry, the team was smaller than before. This prompted Sofitel London St James to look for different ways to increase efficiency and conversion while still maintaining a high luxurious level of service that their guests are used to.

It was important to continue to reply to requests quickly but to also ensure great design and a pristine look across templates. The timing was crucial for the team to know how to modernise their selling process, keep attracting clients, and how to help the team work more efficiently.

How did Proposales help?

After being introduced to Proposales, Sofitel London St James decided to innovate their proposal process by implementing the tool within their sales process. They liked that they could work faster with digital proposal templates which they could further personalise to quickly send to their guests.

The Sofitel London St James’ team uses Proposales to send proposals for groups, meetings, and weddings. They can easily adjust templates with, for example, the names of wedding couples, videos, pictures, brochures, terms and conditions, and any other attachments. Even with including lots of information, they do not experience issues with the size of the proposal because everything is nicely condensed and presented in a responsive, guest-friendly way.

Sephora Haik, Group and Event Sales Manager, expands further on her favorite parts of the tool: “I must say there is one feature in Proposales which is a real game-changer for me. As soon as you send a proposal to your client, you will know exactly at what time they open it, they read it, and if they read it again. This is a key element for your follow-up.”

What was the impact of changing the proposal process?

Speedier Replies to RFPs

The team is now finding that Proposales has been saving a lot of hours handling inquiries. It can now take them only 1 minute to send a beautiful proposal to their guests. This leaves the team more time for continuing to improve the guest experience and event planning.

Increase in Upselling and Conversion

The team at Sofitel London St James has also seen an increase in upselling and conversion. Because they can now send offers within 1 minute and in a digital format, it makes it easier for their guests to receive the offer, choose any add-on options, and digitally accept it.

The team can also easily monitor exactly at what time guests open, read, or re-read the proposal. Seeing real-time proposal view notifications allows for even easier follow-ups and tailored communication.

Modern Proposal and Template Designs

Sofitel London St James is a high-end, luxurious, and elegant hotel. Because of this, it is very important that proposal design also consistently exudes this identity. Now with Proposales proposal templates, they can ensure the design communicates their distinguished brand identity every time without spending much time adjusting.

Improved Guest Experience

With modern proposal templates, Sofitel London St James can even further personalise proposals - making sure that every element is included for the guest whether it be for groups, meetings, or weddings. With speedier replies, guests can now also receive their proposal in record time and in a beautiful multi-media format.

The Sofitel London St James’ team has also saved time throughout the entire sales process. This allowed them to focus on their guests and create amazing experiences.

Quality Hotel Panorama

It feels like we've always used Proposales, and we cannot imagine how we would manage our daily workload without it. I love it!

Karin Andersson
Karin Andersson
Inhouse Sales Manager
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